Free Trial Before Payment
Customers are encouraged to use the free trial before purchasing. The trial helps verify suitability, device compatibility, output workflow, and feature requirements before making a paid commitment.
Refund Policy
CuttingMarks is digital imposition software. This policy explains how refunds, cancellations, renewals, non-refundable deposits, and payment issues are handled.
Last updated: 19 July 2026
Important: Software Payments Are Non-Refundable
All payments for CuttingMarks digital software, including software deposits, activation charges, subscriptions, renewals, lifetime licences, add-ons, and setup fees, are non-refundable once payment is successful, licence access is issued, software is downloaded, or provisioning work has started.
Digital Delivery
CuttingMarks is delivered through online account access, licence activation, and downloadable desktop application files. Because the product is digital and access can begin immediately, paid software access is treated as consumed once provisioned.
Subscription Cancellation
You may choose not to renew your subscription. Cancellation stops future access after the current paid validity period ends. It does not create a refund for the unused portion of an already activated licence period.
Renewals
Renewal payments are non-refundable after successful payment and licence extension. Please check the selected plan, duration, currency, and billing details before confirming payment.
Lifetime Licences
Lifetime licence payments are non-refundable once licence access is generated or assigned. Lifetime means usage under the purchased product edition and licence rules, not ownership of source code or infrastructure.
Refunds May Be Considered Only In Limited Cases
A duplicate payment was charged for the same order and only one licence was issued.
Payment was captured by the gateway but CuttingMarks could not provision the order after verification.
A transaction was proven to be unauthorized and is accepted as valid by the payment gateway or bank.
A refund is required by applicable law or approved in writing by Webszilla Technologies.
No Refund Cases
Change of mind after purchase, activation, download, or licence issue.
Failure to use the free trial before purchase.
Incorrect plan, duration, currency, or billing details selected by the customer.
Customer device limitations, local network issues, unsupported files, or operator errors.
Account suspension caused by licence misuse, abuse, chargeback risk, or violation of terms.
Partial use of a monthly, yearly, multi-year, fixed, or lifetime licence.
Refund Request Process
To request review of a duplicate or failed provisioning payment, email info@cuttingmarks.com within 7 days of payment with your registered email ID, mobile number, order ID, payment ID, plan selected, and reason. Approved refunds, if any, will be processed to the original payment method according to payment gateway and bank timelines.